SmartLock dongle support for Windows 10 and USB 3.0

The SmartLock dongle supports Windows 10 and USB 3.0 ports.

However, some customers have experienced a problem using the dongle with USB 3.0, whereby the dongle is not recognised. This problem is resolved by changing a BIOS setting.

In the BIOS on the PC, change the setting “USB EHCI Port Debug” from the default value of “Disable” to “Enable”. After changing the setting a reboot of Windows is required.

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